Mr Denton, I am writing to thank you for your company’s help in bringing a valuable (to us at least) new machine from Italy to our factory in Derbyshire. I must praise Kurtis for his dedication and sheer persistence in dealing with all the problems the shipment encountered; dodgy height measurements, broken trailer roofs, French ports, delayed sailings and a customer who didn’t really know what was doing but wanted to know everything. He was professional throughout and made sure we got our delivery as soon as was possible. In an age where people are often quick to criticise and slow to praise please pass on my thanks to Kurtis.
