Many of our customers have asked if we can manage their sea freight business as well as their European road freight business. Up until the end of 2012, whilst we were able to do this, it was not an area in which we held the level of specialist knowledge necessary to perform such movements to a standard akin to our core services and company ethos. Realising that this was a hole in our portfolio, steps were taken to employ experienced personnel in this field, and during 2013 our modal expansion began.
Ocean Sea Freight
Having access to an expanding infrastructure of agents worldwide, we are able to offer conventional, container & groupage maritime services to/from more than 200 ports worldwide. Door to Door services are available for most countries, and by utilising our core European partners, we are also able to offer cross trade movements to and from most European countries.
Furthermore, we can undertake Customs Clearance duties at all major UK ports, whilst offering full support and assistance for Letters of Credit and Consular documentation. Additionally, consistent throughout our European road freight services, we can provide expert advice on the movement of dangerous goods in full scope of IMDG (and IATA by Air).
Dear Phil. In line with our ISO9001 accreditation we have to evaluate supplier performance and report the findings annually. The basis of this is to compare the number of deliveries your company has carried out, on our behalf, against the number of customer complaints we received and any other miscellaneous issues experienced during the year.
I am pleased to advise that ITAL have an excellent record with no complaints or issues recorded throughout 2013 so may I take this opportunity to thank you for all your assistance and hope that you will maintain this level of effective logistic service to our customers during 2014. Thank you.