Many of our customers have asked if we can manage their air freight business as well as their European road freight business. Up until the end of 2012, whilst we were able to do this, it was not an area in which we held the level of specialist knowledge necessary to perform such movements to a standard akin to our core services and company ethos. Realising that this was a hole in our portfolio, steps were taken to employ experienced personnel in this field, and during 2013 our modal expansion began.
As our European road freight services were almost as quick as air freight, considering the destinations, it has hardly been of any benefit to our clients to consider air freight. But farther afield, when opening up the rest of the world, the need to utilise air freight becomes a necessity for those shipments that simply cannot wait.
Access to direct airline flights as well as consolidation services enable us to provide the level of urgency that may from time to time be required. Furthermore, with a wide choice of carrier, we are able to provide cost-effective solutions balanced against levels of urgency.
I would like to say that your team put up with a great deal of time wasting nonsense during their work, and handle it very well indeed for us 99.99% of the time and still deliver. That makes you and your team ‘AAA’ to me and I am very grateful that you all pulled the stops out to do what you did when it mattered, and I know you still had your day to complete on top of that. It’s good to know that when you are a point down, you find a way to still win the game in the last 3 minutes and produce two back of the net shots in a row. Today did that for me and my customer. Many thanks.