“Dear Phil. In line with our ISO9001 accreditation we have to evaluate supplier performance and report the findings annually. The basis of this is to compare the number of deliveries your company has carried out, on our behalf, against the number of customer complaints we received and any other miscellaneous issues experienced during the year.
I am pleased to advise that ITAL have an excellent record with no complaints or issues recorded throughout 2013 so may I take this opportunity to thank you for all your assistance and hope that you will maintain this level of effective logistic service to our customers during 2014. Thank you.”