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RecommendationIn the first seven years of operation our client base has grown more than six-fold, many of whom have been acquired by recommendation – our biggest reward being the knowledge that our customers achieve complete satisfaction with our services.Here are some of the comments recorded from some of our clients." I just had to write to you to advise you of the excellent service I have been receiving from Mike Whitney. I have been exporting for over 4 years now and I must admit that Mike is such a breath of fresh air to the industry. Why, quite simply because he cares about offering only the finest service to his customers, most of the time doing things well above and beyond the call of duty. Please pass my sincere thanks back to Mike as I know people these days are very quick to criticise yet very rare to praise. Mike deserves much more than my thanks due to the sincere professionalism he has offered from day one, long may this continue." Matt Lenton, Overseas Sales Manager, Safety Screens. 26/11/2007."We use ITAL logistics for all our shipping needs primarily because they provide a first class, reliable service. They are totally committed and customer focused, keeping you fully informed of your shipment from start to finish. Tony Burrows is my contact and in the past he has pulled out all the stops to meet some very tight deadlines! I take comfort from this and it makes my job easier knowing that Tony is at the other end of the telephone offering his expertise" - Susan Harrison, Cyberoptics. 13/11/2007."Phil. I would like you to pass on my thanks to Derek Heap. On Friday night and Saturday, Derek helped solve a problem on a delivery to Milan - it was much appreciated. If the delivery had failed, it would have caused severe problems for one of our major clients. Thanks again." - Archie, Streamline Shipping. 01/10/2007."Dear Daniel. We just wanted to let you know that we are extremely impressed with your superior customer service. We are very ingratiated to you, for your attention, your expertise and your follow up." - Matteo & Anne-Marie Magnanini. 14/5/2007.
"I have been very impressed with everyone at Ital-logistics and also at ITX Cargo in Italy. The whole process of working with you has been very professional, courteous, and efficient. Everyone has kept us informed of the status of our delivery at every stage." - Sarajane, Colasanti Ltd. 09/05/2007.
"I have been dealing with a very nice gentleman - Daniel Bradshaw, who arranged everything to perfection, getting the goods picked up from my home, and the delivery to Italy all went without any problems, especially as this all happened just before and after Christmas. I am so grateful for his assistance in getting my goods out safe and on time." - Mr Montague. January 2007
"You may not remember me, but I met you at the Dolce Vita Exhibition at the Olympia about 18 months ago and I took one of your cards.""I have been dealing with a very nice gentleman - Daniel Bradshaw, who arranged everything to perfection, getting the goods picked up from my home, and the delivery to Italy all went without any problems, especially as this all happened just before and after Christmas. I am so grateful for his assistance in getting my goods out safe and on time." - Mr Montague. January 2007"Hi Daniel. Have just returned from Italy and I wanted to let you know how impressed we have been with your service. We were a little concerned due to the timing and my poor Italian, but the arrangements on Monday went very smoothly. The local courier was very helpful, taking details of our car and arranging to meet us at the main road so that the driver could follow us back to our house. he actually arrived early and he also helped carry the goods to the front door - which we did not expect as it is about 400 meters uphill! All in all we were very impressed and will not hesitate to recommend your firm to others." Heather Gould 06/12/2006."Dear Mr Tony Burrows. If every forwarder was as good as ITAL Logistics the world be be so much better. The goods have arrived home, and they are on their way to the production line. Thank you for the good work. José Monteiro." MARCOPOLO, Indústria de Carroçarias SA . 18/7/06. |
"Hi Tony, The car arrived on 11th April and as I was out of Lisbon, I have just collected it today. Everything was in order, and the service was very professional. During the last week the car was kept indoors just like Mike Abbas said. Ital Logistics was the least expensive and the most professional service. I will not hesitate in recommending you. Thanks for everything. José. 18/04/06"Dear Tony. I am writing this e-mail to you to demonstrate our appreciation about the way we were treated by you and your enterprise. We thank you for the professional work and the sympathy that you demonstrated keeping us informed about the transport, the scheduled delivery and the concluding information of this sensible situation. Thank you for a job well done and keep on doing a good work." José Monteiro MARCOPOLO, Indústria de Carroçarias SA. March 2006." Hi Tony. Just a quick email to thank you and your team for a doing a tremendous job to Barcelona last week. Ourselves and our client were extremely pleased with your handling of every aspect of the job and everything that you promised I can say was emphatically delivered. I would definitely not hesitate in using you again, in fact, I hope that this is the case as you have proved to be of a very high standard." - Andrew Gunning, Regal Couriers. 25/10/05" I am writing to say a big thank you to Ital Logistics and especially to you for supplying us with an outstanding service and excellent customer focus handling our urgent shipment to Sundsvall in Sweden. I was delighted to find out this morning that the shipment delivered yesterday instead of Wednesday/Thursday as originally promised. A big thank you to all your team on both sides of the water. A job well done. " - Jane McLoughlin, Freight Co-ordinator. Honeywell Turbo Technologies. 7/9/05"My Technical Director has asked me to pass on his thanks to all at ITAL for such good service. We really needed that unit to be delivered today and are delighted it was delivered yesterday. It will mean they can start the exhibition earlier and make things easier all round." - Tracey Davenport, Cinpres, Middlewich. 05/04/2005."We received this morning details of your new address along with a photo of your new premises. It all looks most impressive and has in fact triggered some ideas, which I would like to discuss with you at some point in the not too distant future. I'll call you in early November to fix a date for maybe later that month. I hope that in some small way, we have contributed to the growth of your business and I would like to ask you to pass onto Kurtis, Ben, Francisco and all your other staff, our thanks for providing us with at 1st class service. Phil, once again many congratulations and we all wish you the very best for the future of you new facility." - Alec Ringel, Indexmode, London. 28/10/04“Congratulations on winning the European Services award from the BIFA. We are pleased that all your hard work has been recognised by your peers, clients and suppliers. We look forward to continuing our association with you.” – Richard Tarrant, Tarrant Machines, West Yorkshire. 31/01/2003.“A belated thank you for the day at the BIFA awards. It was a great day, and all the more pleasurable as you won the top award – richly deserved. Thank you again for the good service you provide” – Graham Bode, EVC, Sardinia. 30/01/2003.“Well done to you all. Not every day that a local firm gets such a prestigious award. From a very satisfied customer” – Clive Upton, Style Matters, Manchester. 17/01/2003.“Congratulations to you and your team and happy to know we are dealing with a ’Champion’ company. Privileged to be able to share your great moment.” – Bob Odell, British & continental Traders, Hemel Hempstead. 17/01/2003.“Well done to you and your driver yesterday. Your reputation as a ‘doer’ is refreshing by contrast to the plethora of suppliers I am burdened with who ‘can’t do’.” – George Wrigglesworth, Manchester Seating, Manchester. 22/11/2002. |
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