Ital Logistics - European Road Freight Transport Specialists
Freight forwarding is a service industry, the key word of which is so often overlooked. Apart from the obvious physical aspects of engaging in the logistical operations, which many such companies can no doubt manage equally as well, there is, more importantly, customer service. How the latter is managed is what makes or breaks a relationship with the client.
Founded in August 2000, the original aim of Ital Logistics was to provide a quality, reliable and personalised service. From the beginning this has always been a guiding philosophy and, irrespective of client status, be they the sole trader or the conglomerate, every client benefits from bespoke solutions tailored to their individual needs.
On two occasions we have entered the British International Freight Association Awards; firstly in 2002 when we were winners of the ‘European Services Award’, and more recently in 2007 picking up the same winner's trophy for a second time. This, from the industry’s governing body, is praise indeed and vindication of our business ethic.
During the twelve years since inception, our service portfolio has increased beyond Italy to include freight services to and from Spain, Portugal, and Greece, as well as offering freight forwarding services throughout Western, Central and Eastern Europe.
In October 2004, we re-located to a new 30,000 sq ft facility just off the M60 ring road around Manchester. The need to relocate to larger premises had become increasingly necessary due to continued growth. Receiving facilities in the South and the Midlands complement our UK coverage.
Our investment has for sure paid dividends. Year on year we see increases in client base, turnover and (although regrettably not as much!) profitability. In a fragile economic climate this has to be testament to the service levels provided, our vision, and how Ital Logistics is perceived to the outside world.
There is nothing pretentious about Ital Logistics. We have built our reputation by providing a reliable and competitive service to the very best of our abilities, and we will continually endeavour to do just that. The only way to evaluate if we do what we say is to try our service. As one of our clients who did sample our service quoted - “Well done to you and your driver yesterday. Your reputation as a ‘doer’ is refreshing by contrast to the plethora of suppliers I am burdened with who ‘can’t do’.”
Phil Denton
Managing Director
Testimonials
In the first twelve years of operation our client base has continued to grow, many of whom have been acquired by recommendation – our biggest reward being the knowledge that our customers achieve complete satisfaction with our services.
“We use ITAL logistics for all our shipping needs primarily because they provide a first class, reliable service. They are totally committed and customer focused, keeping you fully informed of your shipment from start to finish. Susan Harrison”
Awards
We do not expect you to take our word for it when we talk of our ‘guiding philosophy of providing a quality of service above and beyond industry expectations’.
We are confident in our performance, and on two occasions we have entered our industry awards, on both times winning our category. Furthermore, without our people, we are nothing, and to this end have ensured commitment to the Investors in People Standard.